marukostory web store FAQ section

We accpet Paypal or bank transfer. If you do not already have a PayPal account you can sign up at http://www.paypal.com . If you want to pay through bank transfer. Please inform us the payment method after purchase.

We use UK royalmail delivery service to ship worldwide!It generally takes 3 - 5 working days within UK. For other country transit time, it might take longer. If you still not received yet after 14 days,please contact us immediately. We will happily assist with you.

Shipping fee bases on weight of parcel and destination. So the heavier your parcel is, the higher shipping fee you have to pay.

Since receiving your payment, we’ll start to prepare goods. Usually we take 2-3 days to finish the preparing and then send them out. If all your items are in stock, we'll send it in 24 hours after receiving your payment. But if several of your styles are out of stock provisionally, we’ll take 3-5 days to get it from factory.

If your primary currency is not GBP, you can still pay us GBP in Paypal. For bank transfer, other currencies will be exchanged to GBP then be transferred to us.

Besides transaction fee in the bank you make transfer, also, there may be some third party Bank charge you in the process of telegraphic transfer. That’s because, if the bank in which you make payment has not business relation with our bank, then payment may be sent to a third party bank first, and then send to our bank. If this happen, the third party will charge the transaction fee from the payment, so the payment time will be longer and the amount we receive will be less than the amount you pay us.

All our products are chosen ourselves with good quality. The photos are 100% taken in kind. What you see is what you get.

All styles here are available when we upload it. But stock availability is changeable each day,so part of the styles will be out of stock seconds by minutes. We will inform you via email about exchange or cancel order if the items you purchased not available.

No, all our products are brand new.

We are not sure about it, but for Hot-sale styles, we’ll restock quickly. Also, you can leave your email address to us with item codes you like. We can notify you when those styles are re-stocked.